How to view server logs and share them with support

Short answer: Recent output is on [Your Server] > Console. Older output is saved in log files you can open or download on the Files page. Remove passwords and IP addresses before sharing a log.

A log is the text record a game server writes as it runs: what loaded, who joined, and what went wrong.

Before you begin

• You need: access to the Console and Files pages.
• Time needed: about 5 minutes.

What this guide covers

• Reading the live console
• Finding log files
• Sharing a log safely

Steps

Read the live console

1. Go to [Game Panel] > [Your Server] > Console.
2. Scroll up to read recent output. Lines from the panel itself start with container@pterodactyl~ (for example the start-up command, or “Server marked as offline…”); everything else comes from the game.
3. Look for lines containing ERROR, Exception, FATAL or Crash, usually near the end of the output before the server stopped.

Note

The console only shows recent output, and refreshing the page can clear older lines. To keep an error, copy it straight away, or use the log files below.

Find log files

4. Go to Files.

5. Open the game’s log folder. Common locations:

   Game	Where to look
   Minecraft	logs/latest.log; crashes in crash-reports/
   Games with mod loaders (BepInEx, etc.)	BepInEx/LogOutput.log
   Other games	See the “Logs” section of your game guide

6. Select a log file to view it, or open its menu and select Download to save it to your computer.

   

Share a log safely

7. Copy the part around the error: about 50 lines before it and 10 lines after. For crashes on start-up, the whole start-up section.
8. Remove or replace before sharing:
   • passwords, RCON passwords, API keys and tokens
   • IP addresses of players
   • anything personal in player names or chat
9. Attach the log to your support ticket as a .txt file, or paste it into the ticket. Do not send screenshots of logs: we cannot search or copy text from an image.

Expected result

You can see the error line and share it with support or a mod author without exposing private data.

Common mistakes

• Sending only the last line. The cause is usually several lines earlier.
• Restarting before copying the error. The console clears; the log file may be replaced on the next start (Minecraft’s latest.log is).
• Sharing a log with passwords in it. Server passwords often appear in start-up lines.

Troubleshooting

What you see	What it means	What to do
Console is empty	The server is offline, or the page has not connected	Start the server; refresh the page; check status.hostitcreateit.com
Status stays on Connecting and the console never loads	The panel cannot reach the host machine	Check the status page, then contact support
No log folder	Some games only print to the console	Copy from the console straight after the problem
Log is too large to open	Long-running server	Download it instead of opening it in the browser

When to contact support

Contact support if you have found an error you cannot fix with your game guide, or the server crashes with no error at all. Include the log extract (step 7) and the time it happened, with your time zone.

Related guides

• How to contact support with useful diagnostic information
• My server will not start
• My server keeps crashing or restarting

Last reviewed: 2026-10-05 · Applies to: Game Panel (hici 0.4.2)